- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries,



complaints or problems that arise in the hotel.
- Liaise daily with the MD to forecast Hotel business on a weekly basis and plan accordingly 10) Maximise financial opportunities and achieve pro-active up-selling workplace throughout the hotel.
- Carry out Duty Management shifts as required.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Coordinate and ensure that all maintenance related works for the property are completed to minimize disruption to guests.

📌 Front Office Manager (Bengaluru)
🏢 Hotel Paramos Inn
📍 Bengaluru