Field Operations/ Regional Co-Ordinator/ Regional Manager

Location: Vijaywada

Experience: 5-6 Years

Languages: Telugu, English, Hindi

Role Overview

Regional Manager, Field Operations The role will ensure adherence to SLAs, KPIs, and TATs.

Key Responsibilities

Field Resource Governance

- Govern and manage deployment, productivity, and compliance of field resources in the state.

Performance & SLA Management
- Monitor TAT, SLA, and KPI metrics on a continuous basis.
- Identify performance gaps, risks, and improvement opportunities; initiate corrective actions.

Reviews & MIS
- Conduct weekly and monthly field operations reviews.
- Prepare and present MIS reports, dashboards, and insights to management.

Issue Resolution & Risk Mitigation
- Proactively address operational challenges impacting field force effectiveness.
- Drive mitigation plans to ensure uninterrupted service delivery and KPI achievement.

Activity Tracking & Communication
- Track and validate daily and periodic field activities.




- Ensure stakeholders are regularly updated on progress, risks, and outcomes.

Festive & Peak Period Support
- Plan and manage field support for festive seasons and high-volume business days.
- Ensure scaling, escalation support, and on-ground readiness during peak demand.

Required Skills & Competencies
- Solid understanding of Field Operations, IT Support Delivery, SLA/KPI frameworks
- Proven experience in vendor and stakeholder management
- Excellent analytical, reporting, and problem-solving skills
- Strong communication, coordination, and presentation abilities
- Ability to handle high-pressure environments and multiple priorities

Qualifications & Experience
- Graduate/Postgraduate in IT, Engineering, Operations, or related field
- 5-6 years of experience in Field Operations, IT Service Delivery, or Support Management
- Experience in managing large, distributed field teams

📌 Field Operations/ Regional Co-Ordinator/ Regional Manager (Vijayawada)
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📍 Vijayawada