– Executive / Senior Executive – LCC Operations /n Job Title - Executive / Senior Executive – LCC Operations /n Department - LCC (Low-Cost Carrier) /n Location – Gurugram, Haryana /n Job Summary /n We are looking for experienced and motivated Executive / Senior Executive – LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess strong customer service skills and be capable of working efficiently in a fast-paced travel environment. /n Key Responsibilities /n /n

- Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.

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- Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.

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- Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR), and other value-added services.

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- Work efficiently on B2B travel portals and airline websites for booking and servicing requests.

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- Ensure compliance with airline fare rules, policies, and standard operating procedures.

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- Provide prompt and professional support to customers for booking-related queries and requests.

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- Coordinate with internal departments and airline support teams to resolve operational issues.

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- Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.

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- Keep updated with airline policies, fare rules, and operational changes.

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- 1–3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).

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- Experience with domestic and international LCC operations will be an added advantage.

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- Experience working on B2B travel portals and airline booking systems.

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- Positive understanding of LCC booking processes, fare rules, ticket modifications, cancellations, refunds, and ancillary services.

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- Familiarity with airline portals and travel industry operations.

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- Excellent verbal and written communication skills.

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- Strong customer service and problem-solving abilities.

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- High attention to detail and accuracy.

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- Ability to work in a fast-paced environment and manage multiple tasks efficiently.

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- Team player with a positive attitude and willingness to learn.

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- Ability to work flexible rotational shifts, including weekends and holidays, based on business requirements.

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- Graduate in any discipline.

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- Diploma or Degree in Travel & Tourism will be an added advantage.

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📌 Executive / Senior Executive - Low-Cost Carrier (LCC) Operations (Gurugram)
🏢 AIRIQ B2B ONLINE
📍 Gurugram