We're #urgentHiring | Executive Principal Nodal Officer (Credit Cards)

Location: DLF Cyber City, Gurgaon

Gender: Female candidates only

Designation: Executive OR sr. Executive

Shift: Day Shift Only

Notice Period: Immediate to 30 Days

Interview Mode: Face-to-Face Only

Cab Facility: Not Available

We are looking for candidates with hands-on experience in handling Principal Nodal Officer (PNO) escalations within the Credit Cards domain.

Key Responsibilities

Handle Principal Nodal Officer customer escalations through calls and emails

Coordinate with internal stakeholders for end-to-end resolution

Ensure timely resolution while adhering to SOPs and compliance guidelines

Deliver exceptional customer experience and support customer retention

Maintain quality, productivity, and TAT targets

Eligibility

Experience in Principal Nodal Officer (PNO) / Customer Escalation Desk Credit Cards is mandatory

Graduate in any discipline

Excellent verbal and written communication skills

Solid problem-solving and stakeholder management skills

📌 Email Escalation Nodal Officer | Gurgaon (Delhi)
🏢 Manpowergroup Services India
📍 Delhi