We are looking for an experienced E-commerce Manager / E-commerce Lead to take ownership of the company's online trading channels, customer web portals, and ordering platforms.

The role will be responsible for the end-to-end e-commerce journey, including online merchandising, product management, pricing, promotions, customer experience, checkout, order fulfilment integration, and post-sale experience.

The ideal candidate should have robust commercial and technical understanding of e-commerce and be comfortable working cross-functionally with IT, Marketing, Sales, Supply Chain, and external technology partners.

Key Responsibilities

- Own the e-commerce strategy, roadmap, and day-to-day management of online platforms and customer portals.
- Manage product listings, pricing, promotions, and online merchandising to improve conversion and average order value.
- Monitor and optimise the complete online customer journey, including navigation, checkout, and mobile experience.
- Work closely with IT to ensure effective integration between e-commerce platforms, ERP, and warehouse/fulfilment systems.
- Monitor online sales, traffic, conversion, order volumes, and customer behaviour and use data to drive trading decisions.
- Manage SEO, on-site search, content, and product data across customer-facing digital channels.
- Plan and execute digital trading calendars, promotional campaigns, and online product launches.
- Manage relationships with e-commerce platform vendors, payment providers, digital agencies, and other third-party partners.
- Oversee corporate/customer account onboarding and portal access.
- Identify and resolve e-commerce incidents, technical issues, and customer-impacting problems.
- Ensure the e-commerce platform meets relevant security,



accessibility, and data protection requirements.
- Work with senior stakeholders to identify opportunities for online revenue growth and continuous improvement.

Key Performance Areas
- Online revenue and order growth
- Conversion rate and average order value
- E-commerce platform availability and performance
- Accuracy of stock, pricing, and order information
- Customer experience and satisfaction
- Successful delivery of promotional and trading campaigns

Required Experience & Skills
- Proven experience as an E-commerce Manager, E-commerce Lead, Digital Trading Manager, or Online Retail Manager.
- Strong experience managing an e-commerce platform such as Magento, Shopify, WooCommerce, or bespoke platforms.
- Strong understanding of online merchandising, SEO, and conversion rate optimisation.
- Experience with ERP, warehouse, fulfilment, or order management integrations.
- Strong understanding of web analytics and ability to use data to drive commercial decisions.
- Experience managing digital agencies, platform vendors, technology partners, or third-party suppliers.
- Strong commercial awareness with the ability to translate data into actionable trading strategies.
- Excellent stakeholder management, communication, leadership, and organisational skills.

Qualifications
- Degree in Marketing, Business, E-commerce, Computer Science, or a related discipline, or equivalent professional experience.
- Google Analytics / Google Ads certification would be desirable.
- E-commerce platform certification such as Magento or Shopify would be an advantage.
- Digital marketing certification such as CIM/IDM would be desirable

Pay: ₹600,000.00 - ₹1,200,000.00 per year

Benefits

- Provident Fund

Work Location: In person

📌 E-commerce Manager / E-commerce Lead – UK (Chandigarh)
🏢 Bleskart Solutions Private
📍 Chandigarh