Quality Control Framework

- Design and execute audit frameworks for HR transactions and processes
- Conduct periodic audits reviews to ensure adherence to SLAs, policies, and compliance standards
- Publish audit findings, track action plans, and ensure timely closure
- Identify risks, recommend mitigation strategies, and ensure governance across HR operations

Process Excellence, Quality & Continuous Improvement

- Monitor process adherence and identify gaps in HR workflows
- Establish and govern quality frameworks and standardization practices
- Drive continuous improvement initiatives using Lean, Six Sigma, and Kaizen methodologies
- Identify process inefficiencies, eliminate non-value-added activities, and reduce errors/rework
- Foster a culture of continuous improvement, innovation, and data-driven accountability
- Build team capability in Quality, Analytics, and operational excellence practices

Analytics & Insights (Descriptive Analytics) Analyze operational data to identify trends, inefficiencies, and root causes

Provide data-backed recommendations to improve productivity, quality, and service delivery

Support:

Generate real-time and periodic insights across key HR processes (onboarding, payroll, lifecycle events)

Support leadership with meaningful insights for informed decision-making

Stakeholder Management & Governance

- Collaborate with HR Operations, HRIS, and business stakeholders
- Present dashboards, insights, and performance reviews to leadership and clients




- Act as a consultant and change agent to drive operational excellence initiatives
- Support governance forums (WBR/MBR/QBR) with insights, risks, and improvement roadmaps

Reporting, Dashboarding & Data Governance

- Design, develop, and maintain HR operational dashboards and reports (including executive-level views)
- Automate recurring reports to improve efficiency, accuracy, and scalability
- Partner with stakeholders to gather requirements and translate them into actionable insights
- Ensure data integrity, consistency, and governance across all HR reporting
- Deliver periodic and ad-hoc insights to support leadership decision-making

Metrics, KPI Framework & Performance Governance

- Define, standardize, and govern HR metrics (SLA, TAT, productivity, accuracy, etc.)
- Establish KPI frameworks aligned with business objectives and client expectations
- Monitor performance through scorecards, dashboards, and review cadences
- Track trends, benchmark performance across teams/geographies, and highlight improvement areas
- Drive end-to-end performance measurements across the hire-to-retire lifecycle

Ideal Candidate Profile

Must to Have

Strong analytical and problem-solving mindset

Experience in HR Operations / HR Shared Services / HRO environment

Certified to Lean Six Sigma / process improvement methodologies

Strong communication and stakeholder management skills

US Visa

Valuable to have

Expertise in reporting and visualization tools (Excel, Power BI, Tableau, etc.)

Exposure in F&A; domain

📌 Director - Service Excellence (HR Services) (Chennai)
🏢 Sutherland
📍 Chennai