● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). ● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. ● Manage Knowledge of replacing hardware parts of Desktop and Laptop as required. ● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. ● Perform routine checks to ensure peripheral devices are in optimal working condition. ● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. ● Assist users in accessing systems from various platforms and devices. ● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). ● Coordinate with the network engineering team for complex network issues. ● Install, configure, and provide support for Microsoft Office 365 and commonly used administrative desktop applications. ● Support email client configuration and troubleshooting across different platforms. ● Knowledge of outlook configuration, troubleshooting and windows installation