Job Title: Desktop SME Job Location: Hinjewadi Phase 1,Pune (WFO) Experience: 5+Years Shift: Rotational shift 24*7 Job Summary: We are looking for a hands-on Desktop SME with 5 to 10 years of experience in desktop/endpoint engineering to support an SCCM to Intune migration program covering approximately 6,000 Windows corporate devices. The role is responsible for device build, imaging, and Autopilot enrollment validation, application deployment testing, break-fix troubleshooting, and providing hands-on desktop-level support through pilot migration, mass rollout, and hypercare,ensuring a smooth transition from the current SCCM/GPO-managed environment to a cloud-only, Intune-driven model.

Key Responsibilities: Device Build &

- Enrollment Support device inventory assessment: current OS level, OEM vendor, device lifecycle, and readiness for migration.

Configure and validate Autopilot profiles, Enrollment Status Page (ESP), and Microsoft Entra Join enrollment for corporate and BYOD devices.

Assist in transitioning device build from the current corporate-network-bound (PXE/OSD, domain join, GPO-driven) model to the future Autopilot-driven, cloud-managed (OOBE,Intune-driven) model.

Perform hands-on testing of standard apps, security policies, and OS customization applied through Intune during device build.

Application

Deployment &

- Testing Test application packaging and deployment readiness for LOB apps, Microsoft Store apps, MSI packages, and PowerShell-based installs migrated from SCCM to Intune.

Identify, log, and help troubleshoot application incompatibilities and default app/deployment failures on migrated devices.

Support functional,regression,



and user acceptance testing (UAT) for applications and device configuration profiles.

Validate device compliance, security baseline application, and drive encryption (BitLocker) on test and pilot devices. Pilot &

- Mass Migration Support Provide hands-on desktop support during pilot migration, capturing feedback and lessons learned for remediation.

Support execution of migration in planned waves during mass rollout, performing on-ground/remote device checks.

Troubleshoot desktop-level issues arising from GPO-to-Intune policy transition, network access (Wi-Fi/VPN), and printer/file share access on Entra-joined devices.

Escalate unresolved device, application, or connectivity issues to the Migration Lead / MEM SME with explicit diagnostic details. Break-Fix, Hypercare &

- Support Desk Coordination Act as a point of technical escalation for the support/helpdesk team on desktop-related migration issues.

Provide floor-walking or remote hands-on support and hypercare coverage during and immediately after migration waves.

Perform post-migration validation checks on individual devices (connectivity, app availability, compliance status, data integrity) prior to sign-off.

Contribute to knowledge transfer sessions, troubleshooting guides,



and SOP documentation for the support desk team.

Required Skills &

Experience

5 to 10 years of experience in desktop engineering/support, with hands-on exposure to both SCCM (Configuration Manager) and Microsoft Intune/Endpoint Manager.

Practical experience with Windows OS deployment/imaging, Autopilot enrollment, and Enrollment Status Page (ESP) configuration.

Working knowledge of Microsoft Entra Join, hybrid identity, and device compliance/configuration profiles.

Experience troubleshooting application deployment issues (Win32, MSI, LOB, Microsoft Store apps) on Windows devices.

Familiarity with GPO-based management and understanding of common issues when transitioning devices to Intune-managed policies.

Hands-on experience with device security features: BitLocker, endpoint protection (EDR), LAPS, and Conditional Access impact on devices.

Good troubleshooting skills for network access issues (Wi-Fi/VPN, certificate-based authentication) and file share/printer access on migrated devices.

Strong communication skills to work with end users, support desk teams, and technical leads during pilot and rollout phases.

Preferred Skills

Experience supporting large-scale device migration or refresh programs (5,000+ endpoints).

Exposure to third-party SCCM-to-Intune migration tools.

Basic PowerShell scripting skills for troubleshooting and automation of routine desktop tasks.

Microsoft certifications such as MD-102 (Endpoint Administrator Associate) or equivalent.

Educational Qualification: Bachelor's degree or equivalent in Computer Science, Information Technology, or a related field.

📌 Desktop SME (India)
🏢 Praful M- IMS Support
📍 India