Roles & Responsibilities: Sales and Customer Acquisition:
- Work on achieving volume/ revenue targets set by the vertical in terms of getting direct import and export customer’s (Consignee), forwarder’s and CHA’s container volume in CFS
- Create a plan to target and acquire new customers out of the allocated list of customers
- Map the details of all existing and potential customer with focus on Direct Importers and Exporters, CHAs and Forwarders with their area of operations
- Track, analyze and report market development periodically
- Market the CFS services which includes Exports, Imports, Reefer activities, ODC handling and value added services to prospective customers mainly consignees, International & Domestic forwarders and CHA’s
- Generate revenue by adding in new customers and increase business from existing customers by increase their wallet share
- Do market research to identify large Importers and Exporters who requires CFS services and share the findings with CFS Management
- In conjunction with Sales Head methodically set monthly, quarterly and annual volume targets based on individual client’s total volume and the market share required by the CFS Client Management:
- Develop and nurture professional and personal relationships with key resource and touch points across assigned client base:
engagement to facilitate and ensure client satisfaction, business retention and prospect development
- Via client engagement tactics consistently strive to create top-of-mind awareness and identity for the CFS
- Maintain excellent customer relationship and provide customer service support including customer feedback on services
- Visit customers on regular basis, discuss and understand their requirement, finalize commercials and conclude the business
- Visit each assigned client at a frequency determined by and consistent with business value and potential
- Formally and immediately notify each client of any developments, circumstances or incidences likely to impact their business
- Apply commercial judgment to identify and convert cross-selling opportunities
- Ensure client rebate is as per stipulated guidelines by the CFS management
- Implement and monitor CRM program for respective clients Desired Candidate’s Profile: Skills:
- Should be able to identify potential opportunities in the market and bring in new business
- Should have good communication skills and positive attitude.
- Able to contribute in generating revenue and meet the set target individually
- Should be flexible to travel across PAN India