Role & responsibilities

1. Sales & Business Performance

- Achieve departmental sales targets and KPIs.

- Monitor daily, weekly, and monthly sales performance.

- Drive conversion, average bill value (ABV), units per transaction (UPT), and customer retention.

- Analyze sales reports and take corrective actions to improve performance.

- Identify opportunities to maximize revenue and profitability.

1. Team Management

- Lead, coach, and motivate department associates.

- Conduct regular team briefings and performance reviews.

- Ensure proper manpower planning and shift scheduling.

- Monitor attendance, productivity, and discipline within the team.

- Support recruitment, onboarding, and training of recent employees.

1. Customer Service

- Ensure exceptional customer experience at all times.

- Address customer queries, complaints, and escalations promptly.

- Monitor customer feedback and implement improvements.

- Promote customer loyalty initiatives and membership programs.

1. Inventory & Stock Management

- Maintain optimum stock levels within the department.

- Monitor stock movement, replenishment, and inventory accuracy.

- Conduct cycle counts and stock audits as per company guidelines.

- Minimize shrinkage, pilferage,



and stock losses.

- Coordinate with warehouse and merchandising teams for stock availability.

1. Visual Merchandising

- Ensure department displays comply with company VM standards.

- Maintain attractive product presentation and store ambience.

- Execute promotional campaigns and seasonal displays.

- Monitor product placement and signage accuracy.

1. Operational Excellence

- Ensure compliance with all SOPs, policies, and operational guidelines.

- Maintain housekeeping and safety standards.

- Monitor cash handling and billing processes where applicable.

- Ensure adherence to audit requirements and compliance checks.

1. Reporting & Analysis

- Prepare and submit sales, stock, shrinkage, and performance reports.

- Analyze department performance and recommend action plans.

- Track key retail metrics and share insights with management.

Preferred candidate profile

- 4 to 8 years of experience in retail operations.

- Minimum 2 years of team handling experience.

- Experience in fashion, lifestyle, footwear, apparel, or large-format retail preferred.

- ready to join within 15 days

📌 Department Manager |OWND (Bengaluru)
🏢 ABFRL
📍 Bengaluru