Job Title: Debt Recovery Executive Department: Recovery / Collection Location: Agra Experience: 0–3 Years Employment Type: Full time Job ResponsibilitiesContact customers through phone calls and field visits for pending loan/EMI payments. Follow up with customers for timely payment and overdue recovery. Explain outstanding amounts, payment options, and repayment schedules to customers.
Maintain regular follow-up with overdue and delinquent accounts. Visit customer locations when required for payment collection. Maintain accurate records of customer interactions and payment status. Achieve monthly recovery and collection targets.
Submit daily/weekly collection reports to the reporting manager. Handle customer queries professionally and resolve basic payment-related issues. Follow company policies and ethical recovery practices.
Required
SkillsGood communication and convincing skills. Negotiation and customer-handling skills.
Basic knowledge of loan/EMI recovery. Target-oriented and self-motivated. Good follow-up and time-management skills. Basic knowledge of MS Office/Excel and mobile applications. Willingness to travel for field recovery. Ability to work under pressure and meet collection targets. EligibilityMinimum 12th Pass; Graduate preferred. Freshers can apply if they have good communication skills.
Experience in loan recovery, collection, telecalling, or field work will be an advantage.
Key Performance
Indicators (KPI)Monthly collection/recovery target achievement. Number of successful customer follow-ups. Reduction in overdue accounts. Timely reporting and documentation. Customer handling and professional conduct.