/n /n Roles and Responsibilities /n Candidate should have experience in international process as Team Leader /n /n /n

- Manage a team of agents handling international calls, ensuring excellent customer service and meeting KPIs.

/n

- Oversee daily operations, including scheduling, training, and performance management to achieve SLA targets.

/n

- Develop strategies to reduce shrinkage and attrition rates through effective coaching and people management skills.

/n

- Collaborate with other teams to resolve complex issues related to UK processes and US procedures.

/n

- Ensure compliance with quality standards (CSAT) by monitoring call recordings and providing feedback to agents.

/n /n Desired Candidate Profile /n /n

- 1-5 years of experience in BPO Operations or similar industry.

/n

- Robust understanding of AHT, Attrition,



CSAT, KPIs, KRAs, People Management Skills, SLA Management.

/n

- Excellent communication skills for effective team handling and leadership.

/n /n /n Please do share your resume with below details to this email ID : /n [email protected] /n /n Name /n Number /n Qualification /n Domains Handled /n Current Organisation /n Current Designation /n Email /n Notice Period /n Overall Experience /n Relevant Experience /n Current CTC /n Expected CTC /n Current Location /n Preferred Location /n Open to relocate /n /n /n Regards, /n Charlie HR /n [email protected]

📌 Customer Support Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad