Job Title: Customer Support Specialist

Location: In-Office | Noida

Company: Sadhna.co

Employment Type: Full-time

Industry: Retail / D2C / Fragrance & Lifestyle Products

Salary: Starting from ₹20,000/month

About Us

Sadhna.co is a dedicated platform for guided Hindu rituals and authentic pooja essentials, focused on supporting meaningful spiritual journeys. The company aims to educate people across urban and rural communities on starting and following their Sadhna in accordance with Vedic texts and original holy books such as the Bhagavad Gita. Sadhna.co offers a curated range of rare, 100% real, and affordable pooja samagri, including monthly pooja kits, incense, havan cups, japmalas, chant books, holy Ganga water, and traditional clothing.

With a minimalist approach, the company emphasizes clear, valuable information and products that genuinely enrich spiritual practices. Sadhna.co also nurtures an engaged community through platforms such as LinkedIn, where it shares updates, insights, and events.

What You’ll Work On

- Responding to customer queries via email, chat, and phone
- Assisting customers with orders, returns, exchanges, and product-related questions
- Resolving complaints and issues while maintaining a positive and professional experience
- Coordinating with internal teams to ensure smooth order processing and fulfilment




- Gathering and reporting customer feedback to help improve products and services
- Supporting the team in improving response templates and customer support workflows

What We Expect

- Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)
- Robust empathy and a customer-first mindset
- Ability to manage multiple customer queries efficiently while maintaining quality responses
- Basic computer literacy and familiarity with CRM or e-commerce platforms
- Prior experience in customer support or e-commerce is preferred
- Strong problem-solving ability and the capacity to remain calm under pressure

Who You Are

- 1–2 years of experience in customer support, call centre, or e-commerce support (preferred but not mandatory)
- A quick thinker who enjoys solving problems and helping customers
- Someone who enjoys improving processes and making systems more productive
- Passionate about creating smooth and thoughtful customer experiences
- Willing to go the extra mile to keep customers happy

What to Submit

- Your updated resume
- A short note explaining why you would be a great fit for Sadhna.co

How to Apply

- Send your resume + brief note to: [email protected]
- Subject line: Customer Support Specialist – Your Name

📌 Customer Support Specialist (Noida)
🏢 Sadhna.co
📍 Noida