- Handle customer inquiries via phone, email, chat, or social media in a timely and professional manner

Resolve customer complaints and issues while maintaining a high level of customer satisfaction

Provide accurate information about products, services, and company policies

- Document customer interactions, feedback, and resolutions in CRM systems
- Escalate complex issues to the appropriate internal teams when necessary
- Follow up with customers to ensure issues are fully resolved

Maintain a strong understanding of company products and updates Meetorexceedindividual and team performance metrics (CSAT, response time, resolution rate)





- Inbound&OutboundCalls; • DoubleTickHandling • Follow-uponLeads • FeedbackCalls • Digital DSRUpdate • PanIndiaWarranty • GoogleReviewDataMaintenance • POSLearning • DLFpromotional Message • ManagerRemarksandSalespan India• FeedbackCalls • ValuecardTop-upCalls • LearnSRDashboard

Qualifications

- Bachelors degree or equivalent experience (preferred)

Proven experience in customer support, customer service, or a related role Excellent verbal and written communication skills

- Strong problem-solving and conflict-resolution abilities

Ability to multitask and manage time effectively Proficiency in MS Office and CRM tools

- Customer-centric attitude with a positive and skilled demeanor Preferred Qualifications
- Experience in a call center or support environment
- Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.)
- Ability to work in shifts, including weekends or holidays (if required)

📌 Customer Support Executive (Noida)
🏢 Manmachine Car Care
📍 Noida