At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you. /n /n /n

- Job Location: On-site, Bengaluru, JP Nagar, Bengaluru

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- Full-time · Immediate Joiners Preferred

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- Mon – Sat (6-days working)

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- 0–3 Yrs Exp

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- Graduated or Post Graduate (2023-2026- mandatory)

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- Perks and Benefits (Performance Based) And benefits performance based

/n /n /n What you'll do: /n /n

- Handle student queries across calls, chat, and email

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- Stay sharp on all course, platform, and payment-related info so you're never caught off guard

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- Own escalations, social media or otherwise, keep things calm, find a way forward

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- Work cross-functionally with internal teams to close open issues on time, every time

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- Complete accurate, prompt documentation for every resolved case — no loose ends

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- Generate support reports in Excel / Google Sheets for performance tracking

/n /n /n What we're looking for: /n /n

- 0–3 years in Customer Support / Customer Success / Student Support

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- Experience handling escalations and social media complaints

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- Strong verbal and written communication in English

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- Proficiency in Excel and Google Sheets for reporting

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- Ability to work 6 days a week in a fast-paced setting

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- Prior EdTech / SaaS experience is a strong plus

/n /n /n #CustomerSupport#EscalationHandling#SocialMediaEscalations#LiveChatSupport#CRMTools#GoogleSheets#Excelreporting#EdTech #SupportStudent #SuccessEmail #Support#ProblemSolving# Inbound Calls /n

📌 Customer Support Associate (Bengaluru)
🏢 SkilloVilla
📍 Bengaluru