Lane is reimagining how India learns driving and experiences car ownership. From structured driving programs to car buying and selling within a trusted community, Lane is building a tech-enabled mobility ecosystem for first-time drivers. With strong early traction and a growing customer base, we are scaling our operations and looking for passionate people to help deliver an exceptional customer experience.
Role Overview
As a Support Intern / Associate, you will be the first point of contact for customers and help ensure a smooth experience throughout their journey with Lane. You will assist customers with queries, coordinate with internal teams, and support day-to-day customer operations. This role is ideal for freshers looking to start their career in customer support, operations, or customer success.
Key Responsibilities
Customer Support & Experience
- Respond to customer queries via calls, WhatsApp, and email.
- Assist customers with class scheduling, rescheduling, and general service-related questions.
- Provide timely updates and ensure customer concerns are addressed effectively.
- Maintain a friendly, professional, and customer-first approach.
- Support customers from onboarding to course completion.
- Gather customer feedback and share insights with the team.
- Help improve the overall customer experience through proactive support.
Operations Support, Process & Reporting
- Coordinate with instructors and internal teams for smooth service delivery.
- Maintain accurate records of customer interactions and service requests.
- Update spreadsheets and internal trackers regularly.
- Track daily customer requests and resolutions.
- Assist in preparing basic reports and operational updates.
- Follow standard operating procedures and support process improvements.
Requirements
- Fresher or up to 1 year of experience.
- Good verbal and written communication skills.
- Basic knowledge of MS Excel / Google Sheets.
- Strong willingness to learn and adapt.
- Good organizational and coordination skills.
- Positive attitude and customer-focused mindset.
Preferred Skills
- English communication skills (Hindi/Kannada is a plus).
- Comfortable speaking with customers over calls.
- Ability to work in a fast-paced startup environment.
What You'll Gain
- Hands-on experience in customer support and operations.
- Exposure to startup culture and business operations.
- Opportunity to work closely with cross-functional teams.
- Qualified communication and problem-solving skills.
- Career growth opportunities within Lane.
📌 Customer Support Associate (Bengaluru)
🏢 Lane
📍 Bengaluru
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