Job Title : Customer Success & Support

Department : Customer Success

Location : Kolkata

Job Summary

We are looking for an Customer Success Executive who will be responsible for smooth implementation & onboarding of SuperProcure software in new accounts. The person will also be responsible for existing customer retention and success by monitoring client health and extending support to drive adoption.

Key Responsibility Areas

- New Customers : KPI win rate from pilot to confirmation.

- Handling user training and onboarding online over phone calls and emails.
- Existing Customers : KPI Logo and Revenue retention.
- Conduct stakeholder meetings, business reviews, training sessions, and adoption workshops to maximize customer engagements.
- Monitor customer health, product adoption, and business outcomes; develop action plans to improve customer success.
- Partner with the Enterprise Sales team to support account growth, renewals, and expansion opportunities.
- Build strong relationships with business and executive stakeholders, acting as a trusted advisor throughout the customer journey.
- Gather customer feedback and collaborate with Product, Engineering, and Support teams to enhance the customer experience.
- Support enterprise deal closures by defining project scope, preparing Statements of Work (SOWs), identifying implementation risks early, and providing effort estimates for pricing discussions.
- Ensure timely resolution of customer concerns by coordinating with internal cross-functional teams.
- Identify opportunities where AI, automation, and workflow digitization can improve customer operations.
- Guide customers on leveraging platform automation features to reduce manual effort and improve efficiency.
- Recommend process automation opportunities based on customer business requirements.

Requirements

- Engineer / Masters Degree in relevant fields.

- 1 -3 years of experience in customer onboarding,



support role or relevant fields.
- Must possess excellent verbal, written, and communication skills.(English + local language)
- Confident and crisp communication over calls presence.

- Should have basic knowledge of MS-Excel & PowerPoint.

- Experience in logistics solutions will be an advantage.

- Ability to manage time effectively and multi-task without losing attention to detail.
- We look for people with Empathy, Passion, Persistence and Ability to learn new things.

Other Details

- No. of Openings : 1

- Location : Kolkata

About SuperProcure

SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses.

SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions. Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and many more.

SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards,



was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found here

Life @ SuperProcure

SuperProcure operates in an extremely creative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $240 Billion logistics industry every day? DO APPLY.

Team: SuperProcure's success is fueled by our diverse & talented team of 200+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

📌 Customer Success & Support (Kolkata)
🏢 SuperProcure
📍 Kolkata