- This role requires the candidate to work USA East Coast hours .
About omniXM omniXM is a SaaS-based market leader providing customer engagement solutions for the food & service industry . We are expanding into health and fitness sectors.
Our solutions are deployed globally across 50+ Fortune 500 companies , and we’re just getting started!
If you enjoy daily challenges, consider yourself a self‑starter , and thrive in a fast‑growing, low‑ego start-up environment , this role could be perfect for you.
Who We’re Looking For A Customer Success Manager who:
- Thrives in a fast-paced, highly challenging, and rewarding environment
- Is passionate about helping customers improve their experience
- Excels in client‑facing roles
- Enjoys coaching customers toward success
- Has robust business ethics and a service‑oriented mindset
- Embodies startup culture with an “all hands-on deck” attitude
Your Typical Day Will Include
- On‑boarding new customers
- Driving customer satisfaction through product adoption and usage
- Demonstrating the value of omniXM through exceptional customer support
- Building and strengthening customer relationships
- Identifying upsell opportunities
- Managing and responding to calls and emails
- Following up on customer communications
- Resolving and documenting customer issues across billing, product support, and account satisfaction
- Handling technical and non‑technical inquiries with urgency
- Managing and supporting a set of named accounts
What You Need
- 2+ years of sales or business management experience
- BA/BS degree or equivalent practical experience
- Experience handling a high volume of customer requests/emails
- Strong communication and presentation skills (phone, video, email)
- Resourcefulness and a bias for action
- Excellent verbal and written communication
- Strong organizational and multi‑tasking skills under deadlines
- Understanding of SaaS business models and Customer Success frameworks
- Enthusiasm for technology and quick learning ability
- Ability to ask strategic questions in senior corporate environments
- Patience, positivity, and calmness during crises
What We Offer
- Competitive salary plus bonuses
- Family‑first culture with strong life‑work balance
- Freedom and flexibility to influence and guide the company’s direction
- Learn more at: https://www.omnixm.com
📌 Customer Success Manager (Pune)
🏢 omniXM
📍 Pune
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