Company: Codeyoung /n Job Title: Customer Success Executive /n Experience: 1–3 Years /n Location: Work From Office (Bangalore) /n Working Days: 6 Days a Week (Fixed Week Off) /n Shift: Night Shift (US Time Zone) /n About Codeyoung /n Codeyoung is a leading EdTech company dedicated to empowering students with future-ready skills through engaging and personalized learning experiences. We are committed to delivering exceptional customer experiences and helping every learner achieve their full potential. /n Role Overview /n We are looking for a proactive and customer-focused Customer Success Executive to build solid relationships with parents and students, ensure a seamless learning experience, and drive customer satisfaction and retention. /n Key Responsibilities /n /n
- Act as the primary point of contact for assigned customers.
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- Build and maintain strong relationships with parents and students.
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- Ensure a smooth onboarding experience for new customers.
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- Resolve customer concerns promptly and effectively.
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- Coordinate with internal teams to ensure timely issue resolution.
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- Monitor customer engagement and identify opportunities to improve the overall experience.
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- Conduct regular follow-ups to ensure customer satisfaction.
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- Encourage course continuation and renewals by delivering excellent service.
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- Maintain accurate customer records and interactions in the CRM.
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- Meet customer satisfaction, retention, and service quality targets.
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- Excellent verbal and written communication skills.
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- Strong problem-solving and interpersonal skills.
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- Customer-centric approach with a positive attitude.
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- Ability to handle multiple customer interactions efficiently.
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- Basic knowledge of CRM tools is preferred.
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- Comfortable working in night shifts and a fast-paced environment.
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- Bachelor's degree in any discipline.
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- 1–3 years of experience in Customer Success, Customer Support, Client Servicing, or a similar customer-facing role.
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- Experience in the EdTech industry is an added advantage.