- Develop and maintain strong, long-term relationships with key clients.
- Act as the main point of contact for assigned accounts, handling all client communications and needs.
- Understand customer requirements and business objectives to provide relevant solutions and services.
- Coordinate with internal departments (sales, operations, finance, technical support) to ensure smooth execution of client requests and deliverables.
- Monitor account performance, resolve issues, and ensure timely delivery of products/services.
- Prepare regular reports on client activity, sales performance, and market trends.
- Identify opportunities to grow business within existing accounts and assist in upselling or cross-selling efforts.
- Assist in the development and implementation of strategic account plans.
- Ensure high levels of customer satisfaction and retention.
• Handle client escalations professionally and ensure resolution.
Qualifications :
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in client relationship management or account handling (1–3 years preferred).
- Excellent communication and interpersonal skills. • Strong organizational and problem-solving abilities.
- Customer-focused mindset with a proactive approach. • Ability to work independently and as part of a team.
- Proficient in MS Office (Excel, Word, PowerPoint); CRM experience is a plus. Key Competencies:
- Relationship Management
- Communication and Negotiation
- Strategic Thinking
- Time Management
- Sales and Customer Service
- Problem Solving Working Conditions:
- Full time position
- Office-based with occasional client visits
- May require travel depending on account location