Company: Liquide (Fintech Startup) /n Employment Type: Full-Time /n Work Mode: Work From Office (WFO) /n Work Location : Bangalore /n Work Schedule: 5 days a week /n Industry: Financial Services /n Role Overview /n Liquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive. /n This role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience. /n Key Responsibilities /n /n
- Communicate with customers via chat, email, and phone calls to resolve queries effectively.
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- Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.
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- Track, document, and maintain records of user issues and resolutions.
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- Coordinate with internal teams to ensure timely problem resolution.
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- Escalate critical issues when required and follow up proactively.
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- Share insights on recurring issues to improve processes and product experience.
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- Maintain professionalism and adhere to defined support workflows and SLAs.
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- Monitor and manage customer queries through support platforms and ensure timely resolution.
/n /n Required Skills & Qualifications /n /n
- 1–3 years of experience in customer support, customer service, or helpdesk roles.
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- Excellent verbal and written communication skills.
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- Strong problem-solving abilities with a customer-first attitude.
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- Proficiency in Freshdesk / Freshworks is required.
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- Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms.
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- Tech-savvy and comfortable using support tools and platforms.
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- Ability to work efficiently in a quick-paced startup environment.
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- Strong attention to detail and ability to manage multiple customer queries simultaneously.
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- Knowledge or experience in stock market, trading, or finance.
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- Exposure to fintech or investment platforms.
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- Experience working with multiple customer support/ticketing tools.
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- Strong willingness to learn and grow within financial services.