: Customer Support Executive (Chat & Voice) /n Location: Pune /n Experience: Freshers Welcome /n Qualification: Graduation Mandatory (Any Stream) /n Location Pune /n /n Job Summary /n We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team . The role involves handling customer queries through both Voice and Chat channels , providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction. /n /n Key Responsibilities /n /n

- Handle customer inquiries through voice calls and chat support .

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- Resolve customer concerns, complaints, and requests in a timely manner.

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- Provide accurate information regarding products, services, and processes.

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- Maintain a professional and customer-centric approach during interactions.

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- Document customer interactions and update records in the system.

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- Ensure adherence to quality standards and service-level agreements (SLAs).

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- Escalate complex issues to the appropriate team when required.

/n /n /n Eligibility Criteria /n /n

- Graduation is Mandatory (Any Discipline).

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- Freshers can apply.

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- Excellent verbal and written communication skills in English.

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- Robust knowledge of handling customer queries and providing effective resolutions.

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- Good listening, problem-solving, and interpersonal skills.

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- Basic computer proficiency and ability to navigate multiple applications.

/n /n /n Shift Requirements /n /n

- Must be comfortable working in 24/7 rotational shifts , including night shifts .

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- Rotational weekly offs as per business requirements.

/n /n /n Preferred Skills /n /n

- Excellent English communication skills.

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- Customer service orientation with a positive attitude.

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- Ability to work in a fast-paced environment.

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- Strong analytical and multitasking abilities.

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- Team player with a willingness to learn and grow.

/n /n /n Hiring for: Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location

📌 Customer Specialist (Solapur)
🏢 WNS
📍 Solapur