Key Responsibilities: /n  Explain DDC's products and services in a professional manner via email, text message, or /n chat. /n  Engage with customers while communicating warmth, empathy, and patience /n throughout interaction. /n  Ensure that appropriate actions are taken to resolve customer problems and concerns. /n  Escalate customer needs that require additional knowledge or ability to leadership. /n  Timely communication with US teams via email, chat, and/or ticketing systems. /n  Follow DDC procedures and guidelines to ensure that DDC's services are offered in a /n manner consistent with our mission and vision statements. /n  Other duties as assigned or become evident. /n Knowledge, Skills, and Abilities: /n  Two (2) years' experience in customer service,



preferably in contact center setting. /n  Able to speak, write, and read English fluently, ensuring clear communication and proper /n grammar in all customer interactions. /n  Effective communication via phone, email, chat, and ticketing systems including proper tone /n for customer interactions. /n  Attention to detail in documenting interactions and keeping track of follow-ups. /n  Basic technical troubleshooting skills when supporting technical aspects of customer needs. /n  Flexibility in handling shifts that cover US business hours.

📌 Customer Service Representative (Salem)
🏢 Wenger u0026 Watson
📍 Salem