We're Hiring: Customer Service Representative /n We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai . /n If you're a graduate with excellent communication skills , a customer-first mindset, and are eager to start your career, we'd love to hear from you! /n /n Overall Purpose of the Job /n /n

- Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.

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- Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.

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- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.

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- Strive to achieve SLA targets and business outcome indicators defined by the client.

/n /n /n Job Responsibilities / Authorities /n /n

- Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool.

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- Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.

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- Walk customers through/provide navigational support on the self-service portal.

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- Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.

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- Place outbound calls to customers when required, in line with client/company guidelines.

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- Work productively while maintaining exceptional call and data quality standards in line with targets.

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- Contribute to the team through open and regular communication with peers and supervisors.

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- Adhere to all company and departmental policies and procedures (personnel and operational).

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- Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.

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- Maintain regular and punctual attendance in line with company policies and procedures.

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- Minimize customer complaints and escalations by providing exceptional service and call control.

/n /n /n Knowledge & Skill Requirement /n /n

- Ability to demonstrate effective use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.

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- Good technical aptitude with the ability to learn quickly.

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- Excellent verbal and written communication skills.

/n /n /n Experience Required /n /n

- Experience: Freshers

/n /n /n Job Location /n /n

- Bangalore, Pune, and Mumbai

/n /n /n Qualification /n /n

- Graduate

/n /n /n Monthly CTC /n /n

- ₹28,000 CTC

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- Immediate

/n /n /n How to Apply: /n Interested candidates can apply through LinkedIn Easy Apply or email their updated resume to [email protected] .

📌 Customer Service Representative (Bengaluru)
🏢 NLB Services
📍 Bengaluru