Interested candidates or referrals can share their resumes at: [email protected] /n About the Company /n HCLTech is looking for customer-focused professionals with a solid interest in Customer Support and Networking to join our team. This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a rapid-paced global support environment. /n About the Role /n This role combines customer interaction, technical troubleshooting, and network-related issue resolution in a quick-paced global support environment. /n Responsibilities /n /n

- Handle customer inquiries and support requests via Phone, Email, and Chat.

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- Provide first-level technical support and troubleshoot connectivity issues.

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- Diagnose and resolve network-related incidents using standard troubleshooting procedures.

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- Monitor, log, and manage support tickets while maintaining accurate documentation.

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- Investigate internet connectivity, Wi-Fi, VPN, and network performance issues.

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- Follow up with customers to ensure timely resolution and customer satisfaction.

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- Escalate complex technical and networking issues to higher support teams when required.

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- Collaborate with internal teams and stakeholders for issue resolution.

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- Adhere to SLA targets and maintain high-quality customer support standards.

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- Excellent verbal and written communication skills.

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- Basic to intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN, Routing & Switching).

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- CCNA certification or knowledge preferred.

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- Understanding of internet technologies and network troubleshooting.

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- Experience in customer support, technical support, or service desk environments.

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- Familiarity with ticketing tools and incident management processes.

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- Proficiency in Microsoft Office 365 (Outlook, Word, Excel).

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- Strong analytical, problem-solving, and customer-handling skills.

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- Ability to work in a 24x7 support environment.

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- Technical Support / Service Desk / Help Desk experience.

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- Exposure to international voice, email, or chat support.

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- Experience in ISP, Telecom, Networking, or IT Infrastructure support.

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- Knowledge of network monitoring and troubleshooting tools.

/n /n Experience: 1 to 3 Years /n Equal Opportunity Statement /n HCLTech is committed to diversity and inclusivity.

📌 Customer Service Representative (Salem)
🏢 HCLTech
📍 Salem