Client: OPTUM /n Joining Locations: Hyderabad /n Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round /n Drive Dates : Daily Walkin @ Artech Hyd /n Drive Timing : 10:00 AM to 1:00 PM /n Office Addresses : /n Hyderabad Office: /n Artech Infosystems /n Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032 /n We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms. /n Key Responsibilities /n /n

- Handle inbound customer interactions via chat with professionalism and empathy.

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- Understand customer issues and provide accurate and timely resolutions.

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- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).

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- Document chat interactions clearly and accurately in internal systems.

/n /n Required Qualifications /n /n

- 0–2 years of customer service experience (chat support preferred).

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- Robust written communication skills in English.

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- Ability to manage multiple chat conversations simultaneously.

/n /n Preferred Qualifications /n /n

- Prior experience in chat-based customer support.

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- Exposure to healthcare, insurance, or managed care processes.

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- Familiarity with CRM tools or chat platforms.

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- Excellent typing speed and accuracy.





/n /n Educational Background Eligibility /n Process only candidates with the following qualifications: /n /n

- B.Sc.

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- B.Com.

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- B.A.

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- MBA

/n /n B.Tech, M.Tech, MCA, or BCA qualifications. /n Typing Test /n TypingTest.com – Complete a 60-second Typing Test. /n Candidates must agree to the following conditions before processing: /n /n

- 6-month contract

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- Complete Night Shift

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- Rotational weekly offs

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- 100% Work from Office

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- No unplanned leave or NCNS (No Call No Show) cases will be entertained.

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- Extended break times without valid reasons will not be accepted.

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- No public holidays.

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- Candidates must adhere to all company policies and expectations.

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- Non-availability of company transport is not a valid reason for reporting late to work.

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- Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).

/n /n Client Benefits : /n The client will provide: /n /n

- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.

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- Meals will not be provided.

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- One month of training at the client site, after which candidates will move into production.

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📌 Customer Service Representative (Hyderabad)
🏢 Artech
📍 Hyderabad