Profile: Customer Service Operations Executive| Location: Panchkula, Haryana | Experience: 1 to 3 years | Budget: 25k to 30k per month | Contact: Kritika - (phone hidden) (WhatsApp or Call)

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: Customer Service Operations Executive Department: Operations

Reporting To: Customer Success Manager

Role Overview: To manage customer grievances, provide end-to-end customer support, and handle basic e-commerce operations to ensure a smooth customer journey and high satisfaction levels.. Key Responsibilities.

Grievance Handling:

- Handle customer complaints, escalations, and grievances through calls, emails, WhatsApp, and CRM.
- Ensure timely resolution as per company SLA.
- Coordinate with internal teams (warehouse, logistics, finance, tech) for resolution.
- Maintain grievance logs and prepare escalation reports.

Customer Support:

- Handle pre-sales and post-sales customer queries.
- Assist customers with order placement, payment issues, delivery status, returns, refunds, and replacements.
- Provide accurate product information and usage guidance.




- Maintain high CSAT and professional communication standards.

E-commerce Operations (Basic):

- Manage orders on e-commerce platforms (Shopify / marketplaces).
- Track shipments and coordinate with courier partners.
- Update order status, cancellations, refunds, and RTOs.
- Support basic catalog, pricing, and offer updates.
- Work on reports related to orders, returns, and customer issues.

Skills and Competencies -

- Solid verbal and written communication skills
- Customer-first mindset with problem-solving ability
- Basic understanding of e-commerce workflows
- Familiarity with CRM tools, Excel, and order management systems
- Ability to handle pressure and escalations calmly

Qualifications & Skills

- Graduated in any discipline
- Experience with Shopify or marketplaces (Amazon/Flipkart)
- Knowledge of logistics and payment gateways
- Excel reporting and data handling
- Strong attention to detail and execution discipline

Interested candidates can apply or share their updated CVs at [email protected] Current Openings (Naukri):https://www.naukri.com/essvee-consultant-jobs-careers-123488705

Current Openings (LinkedIn):https://www.linkedin.com/company/essvee-consultants/posts/

Thanks

Kritika

(phone hidden)

(WhatsApp or Call)

📌 Customer Service Operations Executive (Panchkula)
🏢 ESSVEE SERVICES
📍 Panchkula