: /n SkyWaltz Balloon Safari is looking for a proactive and customer-focused Customer Service Executive who can manage both customer interactions and on-ground operations. The ideal candidate should be comfortable communicating with both Indian and international guests, coordinating balloon flight operations, and delivering an exceptional guest experience. /n The role requires flexibility to work from the office, on the ground during flight operations, and remotely whenever required. /n Key Responsibilities /n Communicate confidently with both domestic and international guests in English and Hindi. /n Welcome and assist guests during balloon flight operations. /n Ensure a smooth and memorable guest experience from arrival to departure. /n Coordinate with pilots, drivers, and the ground operations team for seamless daily operations. /n Handle on-ground activities and assist in managing flight operations efficiently. /n Monitor and maintain high standards of customer service and overall service quality.
/n Resolve guest concerns professionally and ensure complete customer satisfaction. /n Be available to work on-site as well as remotely whenever operational requirements demand. /n Requirements /n Graduate in any discipline (Tourism/Hospitality preferred). /n Excellent communication skills in English and Hindi. /n Confident in interacting with international clients. /n Strong customer service and problem-solving skills. /n Ability to manage guests and coordinate ground operations. /n Basic computer knowledge (MS Office, Email, Google Workspace). /n Perks /n Salary: ₹20,000 – ₹30,000 per month (Based on experience) /n Free Accommodation & Meals /n Opportunity to work with India's leading Hot Air Balloon Safari company /n Career growth in the Adventure Tourism industry /n Professional and dynamic work environment /n Benefits: /n Food & Accommodation provided /n /n