We are looking for a Customer Service Executive who can handle customer queries professionally and provide quick and effective solutions. The ideal candidate should have good communication skills, a customer-friendly attitude, and the ability to handle multiple queries efficiently.

Key Responsibilities Handle customer queries through emails, WhatsApp, and chat, calls. Assist customers with product information, order status, delivery, returns, replacements, and refunds . Understand customer concerns and provide appropriate solutions.

Coordinate with the warehouse, logistics, and technical teams to resolve customer issues. Follow up on pending customer complaints and ensure timely resolution. Maintain proper records of customer interactions and complaints.

Handle customer complaints professionally and maintain a positive customer experience. Educate customers about products, features, usage,



and basic troubleshooting when required. Escalate complex issues to the concerned team or senior management.

Ensure customer satisfaction and maintain a professional relationship with customers.

Requirements Good verbal and written communication skills . Comfortable communicating with customers over phone, email, and chat. Basic knowledge of MS Excel / Google Sheets . Good problem-solving and follow-up skills.

Patient, polite, and customer-oriented approach. Ability to work in a fast-paced setting. Prior experience in Customer Support / Customer Service / E-commerce Support will be an advantage. Freshers with good communication skills can also apply.

Note - Interested candidates can share their resume on - [email protected]

📌 Customer Service Executive (New Delhi)
🏢 Concept Kart
📍 New Delhi