Shanthi Tailors Pvt Ltd is hiring a Customer Service Executive – WhatsApp & Calls to manage customer enquiries and communication across our business. The role involves handling customers who contact us through WhatsApp, phone calls and other enquiry channels , understanding their requirements and coordinating internally to provide accurate and timely responses.

Responsibilities • Handle incoming customer calls professionally • Respond to WhatsApp enquiries promptly • Understand customer requirements and recommend suitable products • Share product details, pricing, availability and other information accurately • Follow up with customers who have made enquiries • Coordinate with showroom, workshop, accounts and shipping teams when required • Take and record customer orders accurately • Maintain proper customer information and enquiry records • Follow up on pending orders and customer requirements • Handle customer concerns politely and find appropriate solutions • Ensure enquiries are not missed or left unanswered • Support conversion of enquiries into confirmed orders • Maintain professional communication with customers at all times We are looking for someone who is:

- Excellent at communicating with customers • Patient, polite and professional • Comfortable speaking on the phone • Comfortable using WhatsApp extensively • Good at typing and writing messages • Organised and good at follow-ups • Quick at understanding customer requirements • Comfortable using computers and basic office applications • Responsible and able to take ownership of enquiries • Able to work in a busy customer-facing setting Experience Experience in customer service, telecalling, WhatsApp support, retail, e-commerce or order processing will be an advantage. Freshers with excellent communication skills and a willingness to learn are welcome to apply.

Salary ₹15,000 – ₹22,000 per month , based on experience and capability.

Job Type

Full-time | Work from Office | Chennai Immediate joiners / candidates who can join within 15 days preferred.

📌 Customer Service Executive (Chennai)
🏢 JFD India
📍 Chennai