Industry Preference: Automobile / Auto Accessories / Automotive Retail
Working Hours: 9:00 AM to 7:00 PM
Employment Type: Full-Time
Job Purpose To build and maintain strong relationships with customers, ensure timely follow-up, improve customer satisfaction, generate repeat business, and support the dealership in achieving sales and service retention targets.
Key Responsibilities
- Contact customers regularly after vehicle delivery and service.
- Follow up with sales leads and prospective customers.
- Make service reminder calls and encourage customers to visit the dealership on time.
- Follow up with customers who have not returned for scheduled service.
- Maintain proper records of all customer interactions.
- Contact customers after sales and service to collect feedback.
- Understand customer concerns and coordinate with the concerned department for resolution.
- Handle customer complaints professionally and ensure timely closure.
- Monitor customer satisfaction and escalate serious issues to the management.
- Make periodic service reminder calls.
- Follow up on missed service customers.
- Contact customers after vehicle service and obtain feedback.
- Track repeat service visits and customer retention.
- Coordinate with Service Advisors regarding pending customer complaints and follow-ups.
- Follow up with enquiries generated through showroom, digital platforms, referrals and other sources.
- Coordinate with Sales Executives for pending leads and bookings.
- Follow up with customers after test rides and quotations.
- Maintain lead status and ensure timely follow-up until conversion.
- Support customer engagement activities and promotional campaigns.
- Maintain accurate customer details, contact numbers,
vehicle information and service history.
- Update CRM/DMS records regularly.
- Ensure all customer interactions and follow-ups are properly recorded.
- Maintain daily, weekly and monthly CRM reports.
- Develop good relationships with existing customers.
- Encourage customers to use the dealership for periodic service and repairs.
- Promote relevant dealership offers, service campaigns and customer engagement activities.
- Identify inactive/lost customers and initiate re-engagement activities.
- Daily customer follow-up report.
- Sales lead follow-up report.
- Service reminder report.
- Customer feedback report.
- Complaint status report.
- Lost customer report.
- Customer retention and repeat-service report.
- Monthly CRM performance report.
Qualification
- Any Graduate / Diploma.
- Good communication and interpersonal skills.
- Basic knowledge of MS Office and CRM/DMS software.
- Knowledge of the automobile/two-wheeler industry will be an advantage.
Experience 1–3 years of experience in CRM, customer relationship, automobile dealership, sales support, service support, telecalling or a similar role is preferred.
Required Skills
- Excellent communication skills.
- Good telephone etiquette.
- Customer handling and problem-solving ability.
- Good follow-up skills.
- Basic computer knowledge.
- MS Excel and MS Office skills.
- Ability to maintain customer records accurately.
- Positive attitude and customer-focused approach.
- Ability to work with Sales and Service teams.
Working Hours 9:00 AM to 7:00 PM
Salary : ₹15,000.00 - ₹20,000.00 per month
Incentives: Performance-based incentives may be provided as per company policy.
Perks
- Provident Fund
Work Location: In person Pay: ₹15,000.00 - ₹20,000.00 per month