Senior Customer Quality Engineer

Company: SAN Automotive Industries Pvt. Ltd.

Location: Faridabad, Haryana

Employment Type: Full-Time

Experience: 8–10 Years

About SAN Automotive

SAN Automotive Industries Pvt. Ltd. is an automotive and engineering component manufacturer with capabilities in sheet-metal stamping, press components, fabrication, tooling, assemblies and related manufacturing solutions.

The company works across the automotive and engineering ecosystem, including passenger vehicles, two-wheelers, construction equipment, agricultural machinery and other industrial sectors. Its customer and industry exposure includes organisations such as Maruti Suzuki, JCB and other leading OEMs and Tier-1 companies.

Position Overview

We are looking for an experienced Senior Customer Quality Engineer with 8–10 years of experience in the Automotive Sheet Metal Manufacturing Industry . The candidate will be responsible for managing customer quality, complaints, audits, PPAP, 8D, and ensuring high customer satisfaction.

Key Responsibilities

- Act as the key point of contact for customer quality-related matters .
- Handle customer complaints, rejections, escalations, warranty issues, and quality concerns .
- Prepare and submit 8D, CAPA, containment, and corrective action reports within customer timelines.
- Conduct root cause analysis using 5 Why, Fishbone, and 7 QC Tools.
- Coordinate customer audits, visits,



inspections, trials, and quality meetings .
- Manage PPAP, APQP, PFMEA, Control Plan, MSA, SPC , and engineering changes.
- Monitor customer PPM, rejection, complaints, and quality performance .
- Ensure effective implementation and closure of customer corrective actions.
- Coordinate with Production, NPD, Tool Room, Quality, Maintenance, and Purchase teams for issue resolution.
- Ensure compliance with IATF 16949, VDA, MACE, and Customer-Specific Requirements (CSR) .
- Drive customer satisfaction and continual improvement initiatives.

Qualifications & Experience

- B.E./B.Tech in Mechanical, Production, Industrial Engineering, or related field.
- 8–10 years of experience in Customer Quality in the automotive industry.
- Experience in sheet-metal stamping, press components, fabrication, or automotive manufacturing preferred.
- Robust experience in handling OEM/Tier-1 customers .

Key Skills Customer Quality | Customer Complaints | 8D | CAPA | APQP | PPAP | PFMEA | Control Plan | MSA | SPC | Customer Audits | IATF 16949 | VDA | MACE | CSR | Root Cause Analysis | Customer PPM | Quality KPIs | Problem Solving | Customer Communication

How to Apply

Interested candidates may share their updated resume with the subject:

Application for Senior Customer Quality Engineer

Email: [email protected]

📌 Customer Quality Engineer (Faridabad)
🏢 SAN Automotive Industries
📍 Faridabad