Customer Experience Manager

Location: Gurugram sector 74a

Experience: 25 Years

Department: Customer Experience / Sales Coordination

Employment Type: Full-Time

About the Role

We are looking for a proactive and well-organized Customer Experience Manager who will be responsible for customer calling, prospect follow-ups, meeting coordination, reporting, and overall coordination between customers and internal teams.

The ideal candidate should have excellent communication skills, strong follow-up abilities, and the ability to manage multiple activities efficiently.

Key Responsibilities

- Make regular calls to existing and prospective customers.
- Understand customer requirements and provide relevant information.
- Generate and maintain prospects for meetings and business opportunities.
- Follow up with prospects and ensure timely meeting conversions.
- Schedule and coordinate meetings between customers and the sales team.
- Maintain daily calling, prospect, meeting, and follow-up records.
- Prepare daily, weekly, and monthly reports related to customer interactions and meetings.
- Coordinate with Sales, Pre-Sales, CRM, Marketing, and other internal teams.
- Ensure proper follow-up on customer queries and requirements.
- Track meeting status, customer feedback, and next action points.
- Maintain accurate customer and prospect data in CRM/Excel.
- Ensure smooth communication and coordination throughout the customer journey.




- Identify customer concerns and coordinate with the concerned team for resolution.
- Assist management with MIS reports, trackers, and other customer-related data.
- Handle other coordination and customer experience activities as assigned by management.

Required Skills
- Excellent verbal and written communication skills.
- Strong calling and follow-up skills.
- Good interpersonal and customer-handling abilities.
- Strong coordination and organizational skills.
- Good knowledge of MS Excel, Google Sheets, and CRM tools.
- Ability to prepare reports and maintain trackers.
- Strong attention to detail.
- Ability to manage multiple tasks and deadlines.
- Positive attitude and qualified approach.

Qualification
- Graduate in any discipline.
- MBA/PGDM in Marketing, Sales, or related field will be an advantage.

Preferred Experience Experience in Real Estate, Customer Relationship Management, Sales Coordination, Telecalling, Banking, Hospitality, or other customer-facing industries will be preferred.

Key Performance Indicators (KPIs)

- Number of calls and follow-ups completed.
- Prospect generation and quality.
- Meetings scheduled and successfully coordinated.
- Follow-up and conversion efficiency.
- Accuracy and timely submission of reports.
- Customer response and satisfaction.
- Internal coordination and turnaround time.

📌 Customer Experience Manager (Gurugram)
🏢 invest mango
📍 Gurugram