About GRIPIT /n At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. /n With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem. /n /n Key Responsibilities /n • Handle inbound & outbound customer calls, emails, and chats related to premium home appliances. /n • Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries. /n • Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho). /n • Coordinate with demo experts,
service centers, and logistics teams for faster resolution. /n • Maintain high standards of service quality aligned with global customer experience benchmarks. /n /n Key Skills &
Competencies /n • Robust communication skills in English & Hindi; regional languages are an advantage. /n • High empathy and patience while interacting with premium customers. /n • Basic technical troubleshooting ability for home appliances. /n • Good typing speed and proficiency in computer applications; CRM experience preferred. /n • Prior experience (1–2 years) in customer care for consumer durables/electronics.