- Customer Care Executive cum Admin /n Location - Bangalore (on site) /n CTC - 3-4 lpa /n About Bene Kleed /n Bene Kleed is one of India's fast-growing fashion brands focused on trend-first collections, community-led growth, and strong customer experience. We're looking for a proactive and customer-obsessed Customer Care Executive who can build meaningful customer relationships while ensuring smooth CRM and support operations. /n Role Overview /n The Customer Care Executive will be responsible for handling customer interactions across WhatsApp, Instagram, email, and support channels while ensuring fast resolution, high satisfaction, and strong brand communication. /n The role also involves CRM management, customer lifecycle tracking, return reduction, and feedback analysis to improve overall customer experience. /n Key Responsibilities /n Customer Support &

• Query Resolution /n Handle customer queries across WhatsApp, Instagram, email, and support platforms /n Ensure quick first response and fast issue resolution /n Resolve customer concerns with empathy, ownership, and accuracy /n Coordinate with logistics and operations teams for issue closure /n Maintain zero missed customer queries /n Customer Experience Management /n Maintain Bene Kleed's brand tone and customer-first communication /n Deliver premium and emotionally engaging customer interactions /n Build strong customer relationships to improve retention and repeat purchases /n Handle escalations professionally and efficiently /n Returns, Exchanges &

• RTO Management /n Manage return, exchange,



cancellation, and RTO cases /n Identify avoidable returns and proactively reduce them /n Ensure accurate issue and reason tagging /n Coordinate pre-dispatch interventions where required /n CRM &

• Customer Lifecycle Management /n Maintain customer data hygiene inside CRM tools /n Support customer segmentation and campaign execution /n Track repeat customers and re-engagement opportunities /n Capture customer feedback and insights for retention improvement /n Reporting &

• Process Management /n Maintain daily support trackers and CRM updates /n Share recurring customer issue reports with management /n Identify patterns and suggest operational improvements /n Follow SOPs and internal communication guidelines strictly /n Skills Required /n Strong communication skills in English &

• Hindi &

• Kannada /n Good written communication and customer handling ability /n Experience with WhatsApp CRM/support tools preferred /n Ability to multitask in a rapid-paced environment /n Strong ownership and problem-solving mindset /n Basic Excel/Google Sheets knowledge /n Experience in fashion/e-commerce/customer support preferred /n Preferred Experience /n 1–3 years in Customer Support / CRM / E-commerce Support /n Experience with Shopify, WhatsApp CRM, or Meta support systems is a plus /n What We're Looking For /n Fast responder /n High ownership mindset /n Strong empathy with customers /n Attention to detail /n Process-oriented execution /n Brand-conscious communication

📌 Customer Care Representative cum Admin (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru