Post Suitable: Male / Female Kindly share your Resume / CV by WhatsApp on Cell No. (phone hidden), we will contact you for F2F interview ONLY, there will be NO virtual OR telephonic interview.

Address: To Work V-Tronik Innovation LLP Address Cunnigham Road Vasanth Nagar, Bengaluru- 560051 Karnataka.

Near Vidhan Sudha

We work 6 days a week, timing 9 AM to 6 PM &

- Sunday Holiday.

Benefits ESIC / PF (If eligible) Insurance / Bonus / Gratuity / Leaves all as per Labour Law Yearly Increment Travel Allowance Retention Bonus after completion of 5 years of duty, Salary negotiable based on experiences.

Basic requirement: Fluent English Speaking, Positive Typing speed & preferably Kannada &

- Hindi Speaking, knowledge of GEM Portal / other Govt. Portal e- Bidding, MS Excel with V Lookup, PIVO Table, Spread sheet, Table sum Formulas &
- Microsoft Outlook Emails.

Experience 3 – 5 years - share your resume on ‪ 91-(phone hidden) Roles &

Responsibilities Help Desk Customer Service Executive / Manager duties: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods and tools Meet personal and team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction We are not from consultancy firm, it's direct hiring for V- Tronink Co.

- We don't take any fees & it's not on contract. If Interested, do share your resume on Cell No. (phone hidden) Regards HR

📌 Customer Care Executive (Bengaluru)
🏢 V-Tronik Innovation
📍 Bengaluru