- Respond to customer inquiries via phone, email, and chat support.
- Provide accurate information about products, usage instructions, ingredients, and order status.
- Handle customer complaints and resolve issues in a timely and skilled manner.
- Coordinate with logistics and warehouse teams for order tracking and customer support.
- Maintain customer records.
- Follow up with customers regarding feedback, repeat orders, and satisfaction levels.
- Assist customers with returns, replacements, and refund procedures as per company policy.
- Educate customers about product benefits while ensuring compliance with company guidelines.
- Maintain a positive brand image through professional communication.

- Bachelor’s/Master’s degree in any discipline.
- 3–4 yrs. of experience in customer support, preferably in healthcare, wellness, FMCG, or nutraceutical industries.
- Excellent verbal and written communication skills in English and Hindi.
- Proficiency in MS Office.
- Ability to handle multiple customer interactions efficiently.

📌 Customer Care Executive (Female) (Indore)
🏢 KAAPRO
📍 Indore