Project Role : Custom Software Engineer

Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow IT Service Management (ITSM), ServiceNow

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education Summary:

As a Custom Software Engineer, your day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. You engage in cooperative environments that emphasize agile methodologies and modern frameworks to ensure the delivery of scalable and efficient software. Your work focuses on addressing unique business requirements through innovative and high-quality software development, contributing to the overall success of projects and organizational goals.

Roles & Responsibilities:

OVERVIEW – The ServiceNow Engineer is responsible for designing, developing, and maintaining solutions on the ServiceNow platform. This role focuses on configuring modules, developing custom applications, and integrating ServiceNow with other systems to streamline IT service management and business workflows. KEY ACCOUNTABILITIES

Enhance CSM module in ServiceNow and create custom workflows

Design, configure,



and implement ServiceNow modules (e.g., ITSM, ITOM, CSM) and custom applications to meet business requirements.

Develop and maintain scripts, workflows, and integrations using JavaScript, GlideRecord, and other ServiceNow development tools.

Collaborate with stakeholders to gather requirements, provide technical guidance, and ensure optimal use of the ServiceNow platform.

Perform system upgrades, testing, and troubleshooting, ensuring the stability and performance of the ServiceNow setting.

Please note CSM experience is a must have QUALIFICATIONS

Required: Bachelor s degree in computer science, Information Technology, or a related field.

Experience as a ServiceNow Developer or Administrator. Strong proficiency in JavaScript, HTML, CSS, and hands-on experience with ServiceNow platform configuration and development.

o Professional 1 (at least 2 years of experience)

o Professional 2 (3-6 years of experience)

o Professional 3 (7+ years of experience)

Preferred: ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer),

experience with ITIL processes, and integration experience with other enterprise systems.

Additional

Information

- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Mumbai office.
- A 15 years full time education is required.

📌 Custom Software Engineer (Mumbai)
🏢 Accenture
📍 Mumbai