Job Requirements

- Lead the Business Intelligence (BI) and MIS function for the Quality Assurance department and manage the MIS team.
- Ensure timely and accurate circulation of daily, weekly, monthly, and management reports across all Quality functions.
- Develop and maintain dashboards, scorecards and KPI monitoring systems for Central Quality, Manufacturing Quality, Hallmarking, Customer Assurance and Regional Quality teams.
- Analyze quality and operational data and provide key insights to support business and strategic decisions.
- Identify deviations, abnormal trends, and risks proactively and highlight them to leadership with recommended actions.
- Drive digital transformation, reporting automation, and process improvement initiatives across the Quality function.
- Coordinate CAPEX and OPEX planning, tracking, and reporting for all Quality functions.
- Coordinate with IT teams for system enhancements, digital solutions and automation projects.

Coordinate with Internal Audit, Finance, Commercial and other support functions for Quality-related requirements.
- Monitor CAPA implementation, pending actions, and closure effectiveness across Quality functions.
- Ensure data accuracy, standardization, and governance across all Quality reports and dashboards.

Support leadership with business reviews, AOP tracking, presentations and strategic analytics.

Work Experience

Experience





- 5–8 years of experience in MIS, Business Intelligence, Data Analytics, Digital Transformation, or Manufacturing Analytics
- Experience in leading MIS / Analytics team
- Experience in dashboard development, reporting automation, and management reporting
- Exposure to ERP systems such as Oracle, POSS, SAP, or similar manufacturing systems

Experience in coordinating cross-functional projects and digital initiatives

Skills

- Robust analytical and problem-solving ability

- High ownership and accountability
- Ability to identify issues proactively and drive actions
- Good communication and stakeholder management skills
- Strong planning, coordination, and project management capability
- Ability to work independently and collaborate across functions

Continuous improvement mindset

Knowledge

- Strong knowledge of MIS reporting, dashboard development and Business Intelligence tools
- Advanced proficiency in Microsoft Excel and Power BI (Tableau or similar tools will be an advantage)
- Knowledge of ERP systems such as Oracle, POSS, or SAP
- Understanding of Quality Assurance processes and manufacturing operations
- Knowledge of KPI tracking, CAPA monitoring, and performance management
- Experience in data analysis, visualization, and reporting automation

Basic understanding of CAPEX/OPEX management and audit coordination

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