Position - CRM Manager – Client & Retail Coordination

Location: Raipur, Chhattisgarh

Job Type: Full time | Work From Office

Working Hours: 11:00 AM – 8:00 PM

Salary: ₹25,000 – ₹30,000 per month

Industry: Fashion | Luxury Retail | Designer Wear

We are looking for a smart, confident and well-spoken Customer Relationship Manager to manage premium client relationships, coordinate with retail partners and boutiques, support sales activities, and represent the brand at exhibitions and fashion events.

The ideal candidate should have strong communication and relationship-building skills, a sales-oriented approach, and the ability to interact professionally with premium customers and business partners.

Key Responsibilities:

Client Relationship Management

- Build and maintain strong relationships with existing and new clients.
- Coordinate with clients through calls, WhatsApp and in-person communication.
- Understand client requirements, preferences and feedback and ensure timely follow-ups.
- Maintain a smooth and premium customer experience.
- Handle walk-in customers and assist them with basic product information and requirements.

Retailer & Boutique Coordination

- Coordinate with premium stores, retailers and designer boutiques associated with the brand.
- Maintain regular communication with existing retail and boutique clients.
- Collect feedback regarding products, customer response, sales and market requirements.
- Coordinate product requirements, availability, dispatches and other day-to-day requirements with relevant teams.
- Explore opportunities to expand the brand through new retailers, boutiques and premium stores.

Sales & Business Development

- Support and drive product sales through existing clients, retail partners and boutique networks.
- Follow up with potential customers and convert enquiries into sales.
- Identify opportunities for repeat business,



referrals and new client acquisition.
- Coordinate with premium designer boutiques for product placement and sales opportunities.

Designer & Exhibition Coordination

- Coordinate with designer boutiques and premium fashion partners for product placement and sales.
- Coordinate product placements and sales through premium boutiques.
- Coordinate with clients, retailers and business partners during exhibitions and fashion events.
- Represent the brand professionally at exhibitions in Raipur and other major metro cities across India.
- Handle customer interactions, product enquiries and sales opportunities during exhibitions.
- Build and maintain relationships with customers and business partners during and after events.

Candidate Profile

- 1–3 years of experience in CRM, Client Relationship, Retail Sales, Fashion, Luxury Retail, Boutique or Customer Relationship Management.
- Excellent communication and interpersonal skills.
- Strong follow-up and relationship-building abilities.
- Confident in dealing with premium customers, retailers, boutiques and business partners.
- Good sales and negotiation skills.
- Good knowledge of MS Excel/Google Sheets and basic CRM tools.

Ideal Candidate We are looking for someone who can own client relationships, not just handle calls.

The ideal candidate should be comfortable communicating with premium clients, visiting and coordinating with boutique and retail partners, understanding customer feedback, supporting sales and representing the brand at exhibitions.

Strong communication + relationship-building + sales mindset + fashion/luxury retail exposure will be highly valued.

Compensation

Salary will be decided based on experience, communication skills, industry exposure and overall suitability for the role.

How to Apply

Interested candidates can share their Apply

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 CRM Manager (Raipur)
🏢 Vandana ispat
📍 Raipur