Job Summary The Counsellor / Telecaller(females only) is responsible for contacting prospective customers/leads, understanding their requirements, providing appropriate information about the organization's products/services, scheduling appointments, following up with prospects, and converting qualified leads into customers.

Key Responsibilities1. Calling & Lead Management

- Make outbound calls to prospective customers from assigned lead databases.
- Respond to incoming enquiries through phone and other communication channels.
- Understand customer requirements and provide relevant information.
- Maintain regular follow-up with interested prospects.
- Update lead status and customer information in the CRM/MIS.

1. Counselling & Customer Interaction

- Counsel customers based on their needs and requirements.
- Explain products/services, features, benefits, pricing, and processes clearly.
- Address customer questions and objections professionally.
- Build trust and maintain positive relationships with prospects.
- Guide customers through the next steps and documentation process, where applicable.

1. Lead Conversion

- Qualify leads based on defined criteria.
- Schedule appointments, counselling sessions, demos, or branch visits.
- Follow up with prospects until closure.
- Achieve assigned daily, weekly, and monthly calling and conversion targets.
- Coordinate with the sales/marketing team for qualified leads.

1. Customer Follow-Up

- Maintain a systematic follow-up schedule for prospective customers.
- Contact customers regarding pending requirements, appointments, offers, or other relevant updates.
- Ensure timely communication and minimize lead leakage.
- Reconnect with inactive or previously interested leads.

1. Reporting & MIS

- Maintain accurate daily call and lead records.
- Submit daily/weekly performance reports to the reporting manager.
- Track calls made,



conversations, qualified leads, appointments, conversions, and follow-ups.
- Ensure all customer information is updated accurately in the CRM.

1. Team Coordination

- Coordinate with the marketing, sales, counselling, and branch teams.
- Share customer feedback and market information with the reporting manager.
- Participate in team meetings, training programs, and marketing activities.

Key Performance Indicators (KPIs)
- Daily outbound calls
- Connected calls and meaningful conversations
- Qualified leads generated
- Appointment/branch visit conversion
- Lead-to-customer conversion rate
- Follow-up completion rate
- Monthly target achievement
- Customer satisfaction
- CRM/MIS data accuracy

Qualifications
- Any Graduate / 12th pass with relevant experience.
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred.

Experience
- 0–3 years of experience in telecalling, counselling, telesales, customer service, marketing, or business development.
- Freshers with good communication skills may also be considered.

Required Skills
- Excellent verbal communication skills
- Positive listening and counselling skills
- Customer handling and relationship-building skills
- Persuasion and objection-handling ability
- Basic computer knowledge
- MS Office/Google Workspace knowledge
- CRM/data-entry skills
- Ability to work with targets and deadlines
- Professional and positive attitude

Personal Attributes
- Confident and approachable
- Patient and empathetic
- Self-motivated
- Target-oriented
- Good interpersonal skills
- Strong follow-up discipline
- Willingness to learn

Working Conditions
- Full-time branch/office-based role.
- Regular outbound and inbound customer calls.
- Performance may be measured against daily, weekly, and monthly targets.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 counsellor /Telecallers (Tirupati)
🏢 Godavari Global university
📍 Tirupati