Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities. /n Key Responsibilities /n :

- Deliver clear, fluent, and professional communication with strong active listenin /n gand cultural awareness /n .
- Provide first-level support for product inquiries, warranty questions, and basi /n cHVAC-related issues (training provided) /n .
- Accurately log cases in CRM tool while multitasking during live calls /n .




- De-escalate challenging situations and ensure a positive customer experience /n .
- Prioritize and manage high-volume inquiries with strong organization and tim /n emanagement /n .

/n Skills & Competencie /n s:

- Written & Verbal Communication: Excellent communication skills are a mus /n t.Effectively communicate complex information to both technical and non-technic /n alaudience /n s.
- Solid customer focus, empathy, patience, and conflict-resolution skill /n s.

/n Shi /n ft:

- Ability to work U.S. business hours (8:00 AM – 6:00 PM CS T).

📌 Contact Center Specialist (Madurai)
🏢 Lennox India Technology Centre
📍 Madurai