Experience: Minimum 2-3 Years

Industry: Real Estate / Property

Employment Type: Full time

Location: Kalyan

We are looking for an experienced and result-oriented Closing Team Leader to lead a team handling the complete customer closing process from booking confirmation to agreement, registration, payment completion and handover.

The ideal candidate should have strong knowledge of the real estate sales process, proven team-handling ability, excellent customer-handling skills and the ability to coordinate effectively with Sales, CRM, Legal, Accounts and Registration teams.

Key Responsibilities

Lead and mentor a team of closing executives to manage customers from booking to final closure.

Coordinate the complete post-sales and closing process across the team.

Monitor team follow-ups with customers for pending payments, documents and formalities.

Oversee preparation and execution of Agreement for Sale and other required documentation.

Coordinate with customers, sales executives, legal, accounts and CRM teams to ensure smooth closures.

Manage and coordinate stamp duty, registration and related documentation.

Ensure timely completion of customer KYC and documentation across the team.

Track team-wide payment schedules, outstanding amounts and registration status.

Resolve escalated customer queries related to agreements, payments, registration and closing formalities.

Maintain accurate customer and transaction records in the CRM.

Coordinate with the registration team and customers for registration appointments.

Prepare regular team reports on bookings, collections, agreements, registrations and pending closures.

Ensure every customer file handled by the team is complete and properly documented.





Maintain strong relationships with customers throughout the closing process.

Requirements

Minimum 2-3 years of experience in Real Estate, preferably in closing, post-sales, CRM or customer relationship management, with some team-leading exposure.

Good understanding of the real estate booking, agreement and registration process.

Strong communication, leadership and customer-handling skills.

Good follow-up and negotiation abilities.

Ability to coordinate with multiple internal departments and lead a small team.

Comfortable working with CRM software, Excel and customer databases.

Strong organizational and documentation skills.

Ability to work under deadlines and manage multiple customers and team members simultaneously.

Professional attitude with a strong focus on customer satisfaction.

Preferred Experience

Candidates with experience in

Residential real estate projects

Builder/developer companies

Post-sales / CRM

Agreement and registration process

Customer collections and payment follow-ups

RERA-related documentation

Property registration and documentation will be preferred.

Key Performance Indicators (KPIs)

Team booking-to-agreement conversion

Timely agreement execution

Registration completion rate

Payment collection and follow-up

Number of pending customer cases

Documentation accuracy

Customer satisfaction

Timely closure of customer queries

What We Offer

Market-competitive salary

Performance-based incentives

Growth opportunities

Professional working environment

Opportunity to work with a growing real estate organization

Work Location: In person

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Closing Team Leader (Kalyan)
🏢 Sai Raj Group
📍 Kalyan