Role Overview: /n As the Customer Relationship Executive/ Manager at Kimirica Hunter International, you will be responsible for /n overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization. /n Key Responsibilities: /n 1.

Customer Support Operations: /n - Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone). /n - Develop and implement SOPs to streamline the resolution of customer inquiries, complaints, and /n issues. /n - Monitor and manage KPIs like first response time, resolution time, CSAT, and NPS. /n - Ensure timely escalation and resolution of critical customer concerns. /n 2.

Customer Experience: /n - Design and implement strategies to enhance customer experience and loyalty. /n - Regularly gather customer feedback to identify pain points and areas of improvement. /n - Collaborate with product, marketing,



and operations teams to address customer needs and drive /n brand loyalty. /n 3.

Technology and Tools: /n - Implement and optimize customer service tools like CRM, live chat platforms, and ticketing systems. /n - Track and analyze data to identify trends and insights that can inform decision-making. /n 4.

Reporting and Insights: /n - Create detailed reports on customer service performance and provide actionable insights to /n leadership. /n - Track and analyze customer service trends to proactively address potential challenges. /n Key Qualifications: /n - Robust communication and interpersonal skills. /n - Ability to handle escalations and de-escalate challenging situations with tact and empathy. /n - Proficiency in CRE and customer service tools (e.g., Zendesk, Freshdesk). /n - Analytical mindset with a data-driven approach to decision-making. /n - Excel knowledge. /n Personal Attributes: /n - Customer-centric mindset with a passion for delivering exceptional experiences. /n - Problem-solving and conflict-resolution skills. /n - High level of empathy, patience, and adaptability.

📌 Client Relationship Executive (Indore)
🏢 Kimirica Hunter International
📍 Indore