The Client Delivery Manager is responsible for leading customer engagements across Global Capability Center (GCC) strategy and build, sourcing, vendor management, and transformation programs.

This is a highly client-facing leadership role responsible for ensuring successful customer outcomes through a combination of platform intelligence, consulting expertise, and disciplined program execution.

The Client Delivery Manager serves as the primary engagement lead for assigned clients, managing executive stakeholders, delivery teams, governance forums, and strategic workstreams. The role combines consulting, program management, financial analysis, sourcing advisory, and customer success responsibilities.

What You'll Do

1. Client Engagement Leadership

- Serve as the primary point of contact for enterprise clients across assigned engagements with a primary focus on GCC industry
- Work closely with client teams to formulate and execute clients’ GCC strategy
- Lead customer workshops, product demos and support executive presentations
- Be a trusted advisors to clients in the GCC and sourcing advisory
- Ensure delivery quality, customer satisfaction, and achievement of program objectives.
- Manage engagement risks, escalations, and stakeholder expectations.

2. Program & Delivery Management

- Lead end-to-end delivery of sourcing, GCC, and transformation programs.
- Define project plans, milestones, governance structures, and delivery frameworks.
- Manage multiple workstreams and ensure timely delivery of client commitments.
- Monitor program performance, dependencies, risks, and issue resolution.
- Drive operational rigor and execution excellence across engagements.

3. Strategic Advisory & Decision Support





- Support enterprise leaders in evaluating global delivery models and expansion strategies- sourcing transformation, GCC strategy and build, location assessment, operating model design
- Provide strategic recommendations supported by platform intelligence and market insights.
- Facilitate executive decision-making through structured analysis and recommendations.

4. Financial & Commercial Leadership

- Lead development and review of business cases, financial models, and investment analysis.
- Evaluate sourcing economics, vendor proposals, pricing structures, and commercial models.
- Conduct scenario analysis, cost benchmarking, and value realization assessments.
- Advise clients on commercial negotiations and financial implications of sourcing decisions.

5. Ecosystem & Vendor Management

- Lead RFI, RFQ, and RFP initiatives.
- Evaluate service providers using structured scoring methodologies.
- Facilitate partner selection and ecosystem assessments.
- Provide comparative analysis across vendors, locations, and delivery models.
- Contribute to development of reusable platform-based evaluation frameworks.

6. Team Leadership & Capability Development

- Lead and mentor Client Delivery Analysts and Consultants.
- Review and ensure quality of all client-facing deliverables.
- Develop team capabilities in consulting, financial analysis, sourcing advisory, and client management.
- Drive a culture of accountability, collaboration, and continuous improvement.




- Support hiring and onboarding of delivery team members.

7. Governance, Risk & Quality Management

- Establish governance frameworks for customer programs.
- Monitor delivery health, risk exposure, and mitigation plans.
- Ensure adherence to quality standards and delivery methodologies.
- Provide executive reporting and leadership updates.

Who You Are

1. Trusted Advisor Able to engage confidently with C-level executives and senior business leaders.
2. Strategic Thinker Can connect sourcing, GCC, talent, ecosystem, and financial decisions into actionable business outcomes.
3. Delivery Leader Experienced in managing complex, multi-stakeholder programs.
4. Financially Strong Comfortable leading business cases, commercial evaluations, and financial modeling discussions.
5. Exceptional Communicator Strong executive presence, storytelling, and presentation skills.
6. Team Builder Able to coach, mentor, and develop high-performing delivery teams.
7. High Ownership Takes accountability for customer outcomes and delivery excellence.

Experience

1. Bachelor's degree in Business, Engineering, Finance, Economics, Technology, or related field.

- 8-12 years of experience in: GCC Advisory
- Consulting
- Client Delivery
- Global Sourcing
- Vendor Management
- Shared Services
- Experience managing enterprise client engagements and executive stakeholders.
- Solid expertise in: GCC Strategy & Setup
- Global Sourcing
- Program Management
- Financial Modeling
- Vendor Evaluation
- Advanced proficiency in Excel and PowerPoint.
- Experience leading client-facing teams and delivery programs.
- PMP, MBA, CFA, Six Sigma, or equivalent certifications are desirable but not mandatory

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