- Provide professional support to customers regarding technical data and application-specific questions about our software applications, primarily through email.
- Handle customer inquiries efficiently and ensure timely and accurate responses.
- Forward inquiries to the internal department responsible and coordinate the resolution of customer topics.
- Follow up consistently open inquiries, keeping the interests and requirements of our customers at the center.
- Participate in quality management processes and support the implementation of frontend tests.
- Work closely with the Product Team to optimize and continuously improve existing customer support processes.
- Analyze recurring customer issues and contribute suggestions for improving products, processes, and customer experience.
- Maintain appropriate documentation of customer inquiries and support-related topics.
- Perform general administrative and coordination tasks related to customer support.
- Ensure smooth communication and handovers within the team, particularly across different shifts.
- Work effectively and independently in a hybrid/remote working environment.
- Be available to work according to rotational shift schedules.
Your Profile:
- Bachelor’s degree with a minimum 3-year full-time graduation from a recognized university or institution.
- Proven professional experience in Customer Support, preferably in a software or technology environment.
- Ability to think strategically and understand customer requirements.
- Strong analytical and problem-solving skills.
- Good technical understanding and ability to quickly learn software applications.
- Excellent verbal and written communication skills in English.
- Confident and professional communication with customers and internal stakeholders.
- Good working knowledge of MS Office.
- Strong organizational and time-management skills.
- Ability to manage multiple customer inquiries and priorities efficiently.
- Strong teamwork and collaboration skills.
- Ability to work independently and maintain productivity in a Work-from-Home environment.
- Willingness and flexibility to work in rotational shifts.
- Reliable internet connection and a suitable home-working environment.
- Affinity for and knowledge of stock markets and financial applications is beneficial.
- Previous experience with financial software, fintech, or stock market applications is an advantage.
We Offer:
- Stylish office and modern infrastructure at Infopark Kochi.
- Work-life balance.
- Opportunity for short-term onsite trips to Germany for tenured employees.
- Additional employee benefits, including health insurance for family (spouse and 2 children).
- Motivated and enthusiastic team.
- Agile organizational structure which offers a lot of creative leeway.
- Reliable employer with more than 25 years of experience
Pay: ₹15,000.00 - ₹50,000.00 per month
Work Location: Hybrid remote in Kochi, Kerala (Kochi)
📌 CLIENT & APPLICATION MANAGER (Customer Support Manager) (Kochi)
🏢 FDC Web Technologies
📍 Kochi
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