1. City Training Manager - Eatskart

Job Role:

Responsible for end-to-end training delivery, onboarding, and capability building for all delivery partners and hub staff in the assigned city.

Key Responsibilities:

- Training Delivery: Conduct New Joiner Induction, Refresher, App training and Safety training for DEs and hub staff
- Field Enablement: Ride-along, OJT, and on-ground coaching to ensure SOP adherence
- Quality Audit: Monitor training effectiveness through audits, assessments and feedback
- Stakeholder Management: Coordinate with City Ops Head, Hub Managers and HR for training calendars
- Content & MIS: Update training material, maintain daily training MIS and dashboards
- Issue Resolution: Handle grievances related to app, payout, ID and support needs
- Target Achievement: Ensure 100% onboarding of new DEs and meet monthly training KPIs

Required Skills:

- 2-4 years experience in L&D;/Training, preferably in logistics/gig economy
- Excellent communication in local language + Hindi/English
- Good in Excel, PPT and training tools
- Bike + Field work ready

2. State Training Manager - Eatskart

Job Role:

Own the L&D; strategy and execution for the entire state. Lead, mentor and scale the City Training Managers.

Key Responsibilities:

- State L&D; Strategy: Plan and execute state-wide training calendar for DEs and Hub teams




- Team Leadership: Manage and coach all City Training Managers in the state
- Process Standardization: Ensure uniform training content, quality and delivery across all cities
- Performance Review: Track KPIs like onboarding TAT, training NPS, audit scores for all cities
- Stakeholder Alignment: Work with State Ops Head, HRBP and Central L&D; for initiatives and launches
- Content Ownership: Develop/upgrade training modules, videos, quizzes as per business needs
- Governance & Reporting: State-level MIS, weekly reviews, and action plans for gaps
- Change Management: Drive new process launches, SOP rollouts and compliance across state

Required Skills:

- 4-7 years experience in L&D;, with 2+ years in team management
- Strong leadership, analytical and presentation skills
- Experience in logistics, e-commerce or delivery operations preferred
- Willing to travel extensively across the state

Common for Both:

- Location: City/State HQ + Field travel
- Reporting: City TM -> State TM -> Head L&D;

Pay: ₹25,000.00 - ₹54,938.16 per month

Benefits

- Commuter assistance
- Versatile schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 City Training Manager/ State Training Manager (Chennai)
🏢 Eatskart
📍 Chennai