SCOPE OF WORK The DTC( Direct-to-Customer) business aims to leverage 50 million homes prospect in India by providing simplified services and great and consistent customer experience.
Catchment Sales
Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12
executives through customer service, market activations, network expansion and stakeholder management.
EXPECTED DELIVERABLES
Manage store operations SOPs, handle customer queries and escalations
Ensure network expansion and timely installations by coordinating with market planning and project team
Performance Tracking and governance large off roll team (7 -12)
Online Lead Management
Understand market demographics and increase market visibility through
BTL activities as per customer segments
Maintain good relationships with residential and market association to drive rollout and generate business
Increase upselling and cross-selling to new and existing customers
Build a culture of serve to grow in stores
Ensure robust planning to start strong
Drive discipline in store and cash compliance
Simplify communication for the field executives to understand
Keep team motivated through team connects, rituals and R&R;
Building strong relationships with internal as well as external stakeholders and resourcefulness