About the Role

We are looking for a Manager / Lead Business Analyst with 4–5 years of experience in the B2B SaaS industry to own business analysis, requirements management, process improvement, and cross-functional execution.

The ideal candidate will act as a bridge between business stakeholders, customers, product, technology, sales, and operations , translating complex business problems into transparent, scalable SaaS solutions.

This is a managerial-level individual contributor / team-lead role requiring strong ownership, stakeholder management, structured problem-solving, and the ability to drive initiatives independently.

Key ResponsibilitiesBusiness Analysis & Requirements

- Own end-to-end business analysis for new products, features, integrations, and process improvements.
- Engage with business stakeholders and customers to understand objectives, pain points, workflows, and requirements.
- Translate business requirements into BRDs, functional specifications, user stories, process flows, acceptance criteria, and use cases .
- Conduct gap analysis between existing processes and proposed solutions.
- Identify opportunities for automation, optimization, and process standardization.

Product & Technology Collaboration
- Partner closely with Product Managers, Engineering, Design, QA, and other stakeholders throughout the product lifecycle.
- Participate in discovery, sprint planning, backlog refinement, UAT, release planning, and post-launch reviews.
- Ensure requirements are clearly understood and technically feasible before development begins.
- Challenge assumptions and help teams make data-driven product and process decisions.
- Support prioritization based on customer value, business impact, effort, and scalability.

Stakeholder & Customer Management
- Work directly with senior business stakeholders and enterprise customers to understand business requirements.
- Lead requirement-gathering workshops, discovery sessions, process-mapping exercises, and solution discussions.




- Effectively communicate complex business and technical concepts to both senior leadership and execution teams.
- Act as the primary analytical point of contact between business and technology teams.

Process Improvement & Analytics
- Analyze business processes, operational metrics, and customer/product data to identify improvement opportunities.
- Define KPIs and success metrics for business initiatives.
- Develop dashboards, reports, and analysis where required to support decision-making.
- Drive continuous improvement initiatives across workflows, systems, and customer journeys.

Team / Managerial Responsibilities
- Lead and mentor junior Business Analysts or team members, where applicable.
- Establish structured BA processes, documentation standards, and best practices.
- Review requirements and deliverables for quality, completeness, and business alignment.
- Coordinate multiple stakeholders and initiatives while maintaining clear ownership and timelines.

Must-Have Requirements
- 4–5 years of overall Business Analysis experience.
- Strong experience specifically within a B2B SaaS / Enterprise SaaS / Software Product company .
- Current or recent experience in a Lead / Manager / Senior ownership role with significant stakeholder responsibility.
- Strong experience in requirements gathering, process mapping, functional specifications, and user stories.
- Experience working closely with Product and Engineering teams in an Agile/Scrum environment .
- Strong understanding of the SaaS product lifecycle .
- Experience handling enterprise customers and/or complex business stakeholders.
- Strong analytical, problem-solving,



and structured-thinking skills.
- Excellent communication, presentation, and stakeholder-management skills.
- Ability to independently drive initiatives from problem discovery → requirements → execution → UAT → implementation .
- Strong proficiency in Excel / Google Sheets and familiarity with analytics/reporting tools.
- Candidate must currently be based in Mumbai.

Good to Have
- Experience in enterprise SaaS, B2B technology, fintech, HR tech, martech, CRM, ERP, or workflow/automation products.
- Experience working with tools such as Jira, Confluence, SQL, Power BI/Tableau, Salesforce, HubSpot , or equivalent platforms.
- Exposure to APIs, integrations, data flows, and system architecture.
- Experience identifying and implementing automation or AI-led process improvements.
- MBA or equivalent postgraduate qualification.

Ideal Candidate Profile We are looking for someone who is:
- Business-oriented: Understands the "why" behind a requirement rather than simply documenting it.
- Product-minded: Can translate customer and business problems into scalable SaaS solutions.
- Analytical: Comfortable working with data, processes, metrics, and ambiguity.
- Managerial in approach: Takes ownership, influences stakeholders, and can mentor others.
- Hands-on: Willing to get into the details rather than operating only at a strategic level.
- Customer-centric: Comfortable interacting with enterprise customers and senior stakeholders.
- Execution-focused: Can take an initiative from discovery through implementation.

Key Success Metrics
- Quality and accuracy of business requirements.
- Reduction in requirement gaps, rework, and delivery issues.
- Successful delivery of business/product initiatives.
- Stakeholder and customer satisfaction.
- Process efficiency and automation improvements.
- Adoption and business impact of delivered solutions.
- Effectiveness in mentoring and strengthening the BA function.

📌 Business Analyst- Team Lead(Mumbai based only)
🏢 volody
📍 Mumbai