We are looking for an experienced BPO Associate with 45 years of experience in BPO/customer service operations. The candidate will handle customer queries, escalations, and complex issues while maintaining high service and quality standards.
Key Responsibilities:
- Handle inbound/outbound calls, emails, and chats.
- Resolve customer queries and escalations professionally.
- Maintain CRM and customer records accurately.
- Follow SOPs, compliance, and process guidelines.
- Support new team members and provide floor/process assistance.
- Coordinate with internal teams to resolve complex issues.
Required Skills: Excellent communication, customer handling, problem-solving, CRM knowledge, multitasking, time management, escalation management, and strong knowledge of BPO processes and KPIs.
📌 Bpo Associate (Kondapur)
🏢 VSP Astra
📍 Kondapur
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